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Pepperjack Web Hosting
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The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.



Article Are you a reseller of web hosting services or the real deal?
Pepperjack is NOT a reseller! We manage our own dedicated connectivity, our own machines, our...
Views: 1888
Article Can I add more disk space to my account?
Yes. You may add additional disk space to your account by emailing with...
Views: 4661
Article Can I transfer existing domain names to Pepperjack?
Absolutely. To transfer an existing domain name just use the transfer option when placing...
Views: 1989
Article Do you accept payment other than Credit Cards?
We accept Money Orders, Checks, Paypal (, and e-checks. We will contact...
Views: 1942
Article Do you have a form builder, or forms generator?
Yes, we have a form builder available for free in our script installer in your control panel....
Views: 1893
Article Do you support SSI (Server Side Includes)?
Yes, we support standard Server Side Includes (SSI) on your webpages.
Views: 1856
Article Do you support WebDAV?
Currently, we do not support WebDAV. Supporting it would create some security issues with our...
Views: 1851
Article Does Pepperjack allow pornographic or adult sites?
We do not allow: Pornographic sites - Pornography is defined by Pepperjack to be sexually...
Views: 1888
Article How long will it take to get my new site online?
We can have your site online the same day you submit your order. Your account will be setup...
Views: 1798
Article If you register my domain, who owns it?
When we register a domain, we register it on your behalf. You will be the owner.
Views: 1828
Article Terms of Service
In a nutshell: - No Spamming (unsolicited bulk email) allowed - No material that provides...
Views: 1987
Article What are Front Page Extensions?
FP Extensions are special files that can be installed on a web server for users of...
Views: 2027
Article What are Password Protect Directories?
Want to limit access to certain directories/sections of your web site? With this feature you...
Views: 1990
Article What are Referrer Logs?
This is an extended logging feature that documents where each visitor to your Site came from....
Views: 2061
Article What are your Network capabilities?
You are hosted on our fiber optic network, which connects to the Internet through 1 OC3 and 3...
Views: 1962
Article What if I exceed my monthly transfer allowance?
You will be notified by email ahead of time allowing you enough time to choose from our numerous...
Views: 2032
Article What is a Customizable Missing Docs Page?
By placing a file in your main directory called missing.html, you will be able to provide a...
Views: 1973
Article What is a Mailing List?
A mailing list allows a discussion by email between a group of people; the email addresses of...
Views: 2027
Article What is a Secure Shell?
This is a secure method of accessing your Shell Account. To use this feature you will need...
Views: 2152
Article What is an email alias?
An email "alias" is a pseudo email account, where all email sent to the alias gets...
Views: 1993
Article What is Analog Web Log Analyzer?
Analog Web Log Analyzer is a fast web server log file analysis program. It produces highly...
Views: 2097
Article What is Bandwidth?
A measurement (in megabytes) of the amount of data passed through your site. This includes...
Views: 1967
Article What is File Manager?
File Manager is a web based control panel which allows you to easily navigate and administrate...
Views: 2079
Article What is FTP?
FTP (File Transfer Protocol) is a simple method of uploading files from your computer to the...
Views: 2056
Article What is MySQL?
MySQL, the most popular Open Source SQL database, is provided by MySQL AB. MySQL AB is a...
Views: 2009
Article What is Server Side Includes?
SSI or Server Side Includes allows the Server to parse special page commands. For example if...
Views: 2043
Article What is Telnet/SSH?
Telnet and SSH is a program that enables you to log into a remote host/terminal Securely (E.g.:...
Views: 2000
Article What is True Domain?
When your account is set up, it will be only in your domain name. For example; if your domain...
Views: 2232
Article What kind of support will you provide for my hosting service?
We will support our servers and our hosting plans, but we don't provide support for 3rd...
Views: 1777
Article What Operating System and Server Software is being used?
All our systems run a customized version of RedHat, using the powerful Apache Web Server and...
Views: 1866
Article What type of hardware are you using?
For maximum reliability all our servers are custom-built using the best components currently...
Views: 1843
Article What type of support do you offer?
We offer 24/7 technical support. To create a support ticket log in to the customer center at...
Views: 1842
Article Will I have unlimited access to my site for updates?
Yes. You have unlimited access via FTP 24 hours a day 365 days a year. As such, you can create...
Views: 1883